1. Introduction
Welcome to Rueez. These Terms of Service ("Terms") govern your use of our website (rueez.io) and all related software, services, and digital solutions provided by RUEEZ LTD. By using our services, you agree to these Terms. Please read them carefully before proceeding.
2. Our Services
Rueez provides professional IT solutions including:
- Custom SaaS Development
- E-Commerce & Web Portal Development
- B2B Dashboards & Internal Systems
- IT Consulting & Strategy Services
All services are delivered in good faith with a focus on reliability, transparency, and long-term partnership.
3. Client Accounts & Responsibilities
Clients must provide accurate information when creating an account or placing an order. You are responsible for maintaining confidentiality of your login credentials and for all activity under your account. Misuse, unauthorized access, or fraudulent activity may lead to suspension or termination of your services.
4. Payments & Billing
All payments are processed securely through trusted gateways such as Stripe, PayPal and Wise. Recurring payments, if applicable, will continue until cancelled by the client or by us according to our cancellation policy. Prices for services are clearly displayed and may vary depending on region or service type.
5. Project Delivery & Communication
We believe in clear, friendly, and professional communication. Timelines and deliverables will be mutually agreed upon before project initiation. Delays caused by missing information or client-side dependencies are outside our control, but we always aim to deliver promptly.
6. Intellectual Property
All content, software, and materials developed by Rueez remain our intellectual property unless otherwise agreed in writing. Upon full payment, clients receive usage rights or licenses for their specific project or service as defined in their agreement.
7. Cancellation & Refunds
Clients may request cancellation of ongoing or recurring services anytime by contacting our support team. Refund eligibility depends on the service type and the time elapsed since activation. Please read our full Cancellation & Refund Policy for detailed conditions and timelines.
8. Service Suspension or Termination
We reserve the right to suspend or terminate accounts involved in violations of these Terms, abuse, or illegal activities. Before taking any action, we make every effort to contact the client and resolve the issue amicably.
9. Limitation of Liability
While we take every precaution to maintain service uptime and data security, RUEEZ LTD shall not be liable for indirect, incidental, or consequential damages arising from service use, interruptions, or third-party actions.
10. Data Protection & Privacy
Your privacy matters to us. We handle all personal and business information in compliance with the Privacy Policy and international data protection laws. We never sell or disclose your information to unrelated third parties.
11. Policy Modifications
We may occasionally update these Terms to reflect legal, operational, or service-related changes. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Information
For questions, feedback, or support, please contact us:
- Email: info@rueez.io
- Phone: (+44) 7577 083284
- Company: RUEEZ LTD (Company No. 16569739)
- Website: rueez.io
Last Updated: September 2025