1. Introduction

This Privacy Policy explains how Rueez ("we", "our", or "us") collects, uses, and protects your personal information when you visit rueez.io or use our services. We comply with applicable data protection laws, including the GDPR and other global privacy standards.

2. Information We Collect

We collect information to provide and improve our services, including:

  • Personal Information: name, email, phone, billing details provided during sign-up, support, or purchases.
  • Technical Data: IP address, browser/OS, device identifiers, and access times collected via cookies/analytics.
  • Service Usage Data: pages visited, features used, preferences, and communication settings.

3. How We Use Your Information

We use your data to:

  • Provide, operate, and support our services.
  • Process orders, billing, and account management.
  • Send service updates, invoices, and essential communications.
  • Improve performance, security, and user experience.
  • Comply with legal, regulatory, and financial obligations.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Your consent.
  • Performance of a contract with you.
  • Compliance with legal obligations.
  • Legitimate interests (e.g., fraud prevention, security, service improvement).

5. Data Protection & Security

We apply strict technical and organizational safeguards, including SSL/TLS encryption, secure servers, firewalls, access controls, and regular security reviews. Sensitive transmissions (e.g., payment details) are encrypted end-to-end.

6. Data Retention

We retain personal data only as long as necessary for the purposes described here or as required by law. Afterward, we securely delete or anonymize the data.

7. Sharing of Information

We do not sell or rent personal data. We may share limited data with:

  • Trusted service providers (e.g., hosting, email delivery, analytics) under confidentiality and data-processing terms.
  • Payment processors (e.g., Stripe, PayPal, Wise, Paddle) to process secure transactions.
  • Authorities, when required to comply with applicable laws or protect our rights.

8. Cookies & Tracking Technologies

We use cookies to enable core functionality, analytics, and improved experience. You can disable cookies in your browser; some features may not function as intended without them.

9. Your Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent where processing is based on consent.
  • Restrict or object to certain processing activities.

To exercise your rights, contact us at info@rueez.io.

10. International Data Transfers

We may process data outside your country. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.

11. Policy Updates

We may update this policy to reflect changes to our practices or legal requirements. Updates are posted here with a new “Last Updated” date.

12. Contact Us

For any questions or requests regarding this policy:

  • Email: info@rueez.io
  • Phone: (+44) 7577 083284
  • Company: RUEEZ LTD (Company No. 16569739)

Last Updated: September 2025