Enhanced Client Portal Experience
Our client dashboard has been updated with a faster navigation structure and optimized ticket response view. Users can now filter their invoices, download reports, and monitor service status more efficiently. These changes improve clarity and speed for all active clients.
New Support Department Structure Introduced
To better serve our clients, Rueez has implemented four specialized departments:
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Sales & Consultation
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Projects & Development
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Technical Support
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Billing & Accounts
Each department now handles its own tickets for quicker and more accurate assistance.
Infrastructure Optimization Completed
We’ve deployed a new load-balancing system across our application servers to enhance response times. The update also includes database query caching and a dedicated backup server in our UK datacenter for improved reliability.
Billing System Improvements
Our billing system has been upgraded to support multiple currencies and tax automation. Clients can now download VAT-compliant invoices, request refunds directly, and track account adjustments from their dashboard in real time.
